Sears: Tried to find out about my vaccumn repair . Cou...
A Sears customer review by GetHuman user ~Carl Olcott from November 22nd, 2017
Background on ~Carl Olcott's case
GetHuman: ~Carl Olcott - can you tell our other Sears customers when your case took place?
~Carl Olcott: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Carl Olcott a list of common Sears problems)
~Carl Olcott: "Technical support" was why I was trying to call.
~Carl Olcott's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carl Olcott: Tried to find out about my vaccumn repair . Could not get any info !!!!!!!!
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Carl Olcott: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carl Olcott: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Carl Olcott: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
~Carl Olcott: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carl Olcott taken from his Sears customer service problem that occurred on November 19th, 2017.