Sears: Very helpful....the assistant had my records wi...
A Sears customer review by GetHuman user ~Biker Trash from November 23rd, 2017
Background on ~Biker Trash's case
GetHuman: ~Biker Trash - can you tell our other Sears customers when your case took place?
~Biker Trash: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Biker Trash a list of common Sears problems)
~Biker Trash: "Make a purchase" was why I was trying to call.
~Biker Trash's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Biker Trash: Very helpful....the assistant had my records with all the pertinent data (model no etc) to hand
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Biker Trash: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Biker Trash: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Biker Trash: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
~Biker Trash: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Biker Trash taken from his Sears customer service problem that occurred on November 18th, 2017.