I purchased a refrigerator from Sears on...
A Sears customer review by GetHuman user ~Brenda from November 24th, 2017
Background on ~Brenda's case
GetHuman: ~Brenda - can you tell our other Sears customers when your case took place?
~Brenda: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Brenda a list of common Sears problems)
~Brenda: "Refund a Charge" was why I was trying to call.
~Brenda's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brenda: I purchased a refrigerator from Sears on ********** Kenmore paid cash for it $****.***Refrigerator went out ******** lost over $*** of food. I'm a diabetic and use insulin * times a day. I went out and brought a small refrigerator which I was reimbursed for to place my insulin in. On ******** tech came and said compressor is bad. New compressor comes to my house second tech comes out on Saturday ******* to install new parts. Stated refrigerator would get cold in ** hours as of Monday ******* get not working. On ******* third tech comes out and repairs refrigerator and stated it may not last. Also found out its an LG and not a Kenmore. ** minutes after tech leaves refrigerator still not working. ******* call back and I am told one more time a forth tech must come out to repair the refrigerator. Sarah & Bob (manager) with Sears Protection plan tells me nothing they can do. After being on the phone for over ** to ** minutes Bob finally tells me to go rent a refrigerator at *
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Brenda: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brenda: I'd give them a four out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Brenda: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
~Brenda: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brenda taken from his Sears customer service problem that occurred on November 21st, 2017.