Sears: Have a simple situation that now have me boilin...
A Sears customer review by GetHuman user ~Don Douglas from November 26th, 2017
Background on ~Don Douglas's case
GetHuman: ~Don Douglas - can you tell our other Sears customers when your case took place?
~Don Douglas: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Don Douglas a list of common Sears problems)
~Don Douglas: "Cancel order" was why I was trying to call.
~Don Douglas's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Don Douglas: Have a simple situation that now have me boiling. I called and customer solution was no solution
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Don Douglas: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Don Douglas: I'd give them a five out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Don Douglas: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears customers?
~Don Douglas: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Don Douglas taken from his Sears customer service problem that occurred on November 22nd, 2017.