Sears: Good experience with operator. She got me the i...
A Sears customer review by GetHuman user ~Happy Clam from November 26th, 2017
Background on ~Happy Clam's case
GetHuman: ~Happy Clam - can you tell our other Sears customers when your case took place?
~Happy Clam: Yes. It was afternoon, on November 25th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Clam a list of common Sears problems)
~Happy Clam: "Device Support" was why I was trying to call.
~Happy Clam's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Clam: Good experience with operator. She got me the info I needed and was able to communicate with the woman who actually processed my order a week prior (and who also got me a substantial discount without me even inquiring about one, which is a major plus). The only criticism I have is that I had to call Sears to get info that was supposed to be emailed to me originally. But the woman who originally helped me when I ordered a part (Alyssa) was very nice and helpful and knowledgeable. I'm guessing the email got lost in translation. But overall, a good experience and I was given a tracking number and ETA and didn't have to wait on hold for long or give any info other than my name, phone *, and address where package was to be delivered.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Happy Clam: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Clam: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Happy Clam: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~Happy Clam: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Clam taken from his Sears customer service problem that occurred on November 25th, 2017.