Dear Sears Employee**I would like to share my e...
A Sears customer review by GetHuman user ~njr from November 27th, 2017
Background on ~njr's case
GetHuman: ~njr - can you tell our other Sears customers when your case took place?
~njr: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~njr a list of common Sears problems)
~njr: "Track order" was why I was trying to call.
~njr's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~njr: Dear Sears Employee**I would like to share my experience that I am currently having with sears. In the beginning of May I ordered an **inch * drawer intermediate chest from sears* order * ************. When I received this item I observed no damage to the packaging but when I opened it I saw that the top left front corner of the tool chest was crushed and the tool box could not be used. I contacted sears at *********** on May **, **** to report this and to request that the item be returned. I was advised by a sear customer service representative that this tool box was from a third party provider and would I would receive a return mailing slip from this company within five to seven days. I never received this return mailing slip. A call was placed to sears again on May **, **** and spoke with a sears representative who called the third company and gave them my cell phone number and she stated that I would get a call from the third party company before the end of the day. This also did
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~njr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~njr: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~njr: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~njr: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~njr taken from his Sears customer service problem that occurred on November 23rd, 2017.