Sears: Hello,**I am a member of the Craftsman's club a...
A Sears customer review by GetHuman user ~shanewoodsman from November 27th, 2017
Background on ~shanewoodsman's case
GetHuman: ~shanewoodsman - can you tell our other Sears customers when your case took place?
~shanewoodsman: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~shanewoodsman a list of common Sears problems)
~shanewoodsman: "Complaint" was why I was trying to call.
~shanewoodsman's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shanewoodsman: Hello,**I am a member of the Craftsman's club and I always try to buy Sears even though you closed the store by our family (Slidell, La.) - we need a response to this email ASAP.**We were told that our Craftsman push mower batteries would fit in this new chainsaw so because of the Sears salesperson we paid almost *** more than we could have at Lowes to buy this Sears battery chainsaw. Lowes has their brand **v chainsaw for ** bucks but it only has one battery.**WELL, your Sears employee either lied or doesn't know Sears products because our two ** volt lithium ion Sears batteries from our lawnmower DON'T fit this Sears **v lithium ion chainsaw. WE have been waiting since last week for this saw to cut some pine trees, and this has put us in a bad situation. ONE battery will not cut what we need - we need * batteries, and were promised (by a SEARS employee) that the * Sears batteries we already own would FIT this Sears chainsaw.**WE need you to send us another battery for this chainsaw
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~shanewoodsman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shanewoodsman: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~shanewoodsman: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears customers?
~shanewoodsman: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shanewoodsman taken from his Sears customer service problem that occurred on November 20th, 2017.