Secure Horizons: The representative wanted to argue with me abou...

A Secure Horizons customer review by GetHuman user ~Not Impressed from November 17th, 2017

Background on ~Not Impressed's case

GetHuman: ~Not Impressed - can you tell our other Secure Horizons customers when your case took place?
~Not Impressed: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Secure Horizons, and if so, how?
~Not Impressed: I used the 800-577-5623 number I found for on the GetHuman Secure Horizons customer phone number page I was on: Secure Horizons Customer Service Phone Number
GetHuman: And which of these common Secure Horizons customer issues best describes the reason you wanted to talk to them?
(Shows ~Not Impressed a list of common Secure Horizons problems)
~Not Impressed: "Coverage question" was why I was trying to call.

~Not Impressed's review of Secure Horizons customer service

GetHuman: So how would you sum up your experience for GetHuman's Secure Horizons customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not Impressed: The representative wanted to argue with me about a word definition rather than my general inquiries. I became so frustrated that I did not bother getting all of questions answered. Worst person I've dealt with since my contact with Siruis radio?
GetHuman: Let's quantify your experience contacting Secure Horizons. On a scale of 1 to 5, how easy is it go get help on a Secure Horizons problem?
~Not Impressed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not Impressed: I'd give them a three out of five on communication.
GetHuman: And what about Secure Horizons's ability to quickly and effectively address your problem?
~Not Impressed: For that I would say two out of five.
GetHuman: And finally- any advice for other Secure Horizons customers?
~Not Impressed: Call them early in the day or late. Don't forget any personal or account information you might need for Secure Horizons to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not Impressed taken from his Secure Horizons customer service problem that occurred on November 15th, 2017.

Secure Horizons

1.50 of 5 stars | 9 reviews

~Not Impressed's Secure Horizons Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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