Sephora: The hold music is great!
A Sephora customer review by GetHuman user ~Jingy from November 12th, 2017
Background on ~Jingy's case
GetHuman: ~Jingy - can you tell our other Sephora customers when your case took place?
~Jingy: Yeah. It was evening, on November 10th.
GetHuman: Did you reach out to Sephora, and if so, how?
GetHuman: And which of these common Sephora customer issues best describes the reason you wanted to talk to them?
(Shows ~Jingy a list of common Sephora problems)
~Jingy: "Overcharge/Strange charge" was why I was trying to call.
~Jingy's review of Sephora customer service
GetHuman: So how would you sum up your experience for GetHuman's Sephora customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jingy: The hold music is great!
GetHuman: Let's quantify your experience contacting Sephora. On a scale of 1 to 5, how easy is it go get help on a Sephora problem?
~Jingy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jingy: I'd give them a three out of five on communication.
GetHuman: And what about Sephora's ability to quickly and effectively address your problem?
~Jingy: For that I would say one out of five.
GetHuman: And finally- any advice for other Sephora customers?
~Jingy: Call them early in the day or late. Don't forget any personal or account information you might need for Sephora to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jingy taken from his Sephora customer service problem that occurred on November 10th, 2017.