Sephora: THEY DONT SPEAK ENGLISH !!

A Sephora customer review by GetHuman user ~fdfujn@nfnd.com from November 13th, 2017

Background on ~fdfujn@nfnd.com's case

GetHuman: ~fdfujn@nfnd.com - can you tell our other Sephora customers when your case took place?
~fdfujn@nfnd.com: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Sephora, and if so, how?
~fdfujn@nfnd.com: I used the 877-737-4672 number I found for on the GetHuman Sephora customer phone number page I was on: Sephora Customer Service Phone Number
GetHuman: And which of these common Sephora customer issues best describes the reason you wanted to talk to them?
(Shows ~fdfujn@nfnd.com a list of common Sephora problems)
~fdfujn@nfnd.com: "Overcharge/Strange charge" was why I was trying to call.

~fdfujn@nfnd.com's review of Sephora customer service

GetHuman: So how would you sum up your experience for GetHuman's Sephora customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fdfujn@nfnd.com: THEY DONT SPEAK ENGLISH !!
GetHuman: Let's quantify your experience contacting Sephora. On a scale of 1 to 5, how easy is it go get help on a Sephora problem?
~fdfujn@nfnd.com: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fdfujn@nfnd.com: I'd give them a one out of five on communication.
GetHuman: And what about Sephora's ability to quickly and effectively address your problem?
~fdfujn@nfnd.com: For that I would say two out of five.
GetHuman: And finally- any advice for other Sephora customers?
~fdfujn@nfnd.com: Call them early in the day or late. Don't forget any personal or account information you might need for Sephora to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fdfujn@nfnd.com taken from his Sephora customer service problem that occurred on November 11th, 2017.

Sephora

1.00 of 5 stars | 12 reviews

~fdfujn@nfnd.com's Sephora Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sephora, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sephora in any way.

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