Shark Vacuum: Contacted Shark on a Thursday to advise of a br...

A Shark Vacuum customer review by GetHuman user ~Maple Ridge, BC from November 25th, 2017

Background on ~Maple Ridge, BC's case

GetHuman: ~Maple Ridge, BC - can you tell our other Shark Vacuum customers when your case took place?
~Maple Ridge, BC: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
~Maple Ridge, BC: I used the 800-798-7398 number I found for on the GetHuman Shark Vacuum customer phone number page I was on: Shark Vacuum Customer Service Phone Number
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~Maple Ridge, BC a list of common Shark Vacuum problems)
~Maple Ridge, BC: "Cancel order" was why I was trying to call.

~Maple Ridge, BC's review of Shark Vacuum customer service

GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maple Ridge, BC: Contacted Shark on a Thursday to advise of a broken handle. Replacement parts were delivered the following Monday - very impressed
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~Maple Ridge, BC: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maple Ridge, BC: I'd give them a two out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~Maple Ridge, BC: For that I would say one out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~Maple Ridge, BC: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maple Ridge, BC taken from his Shark Vacuum customer service problem that occurred on November 17th, 2017.

Shark Vacuum

3.33 of 5 stars | 231 reviews

~Maple Ridge, BC's Shark Vacuum Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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