Shop.MLB.com: I waited on hold for ** minutes and had to hang...
A Shop.MLB.com customer review by GetHuman user GetHuman-193351 from November 17th, 2017
Background on GetHuman-193351's case
GetHuman: GetHuman-193351 - can you tell our other Shop.MLB.com customers when your case took place?
GetHuman-193351: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Shop.MLB.com, and if so, how?
GetHuman: And which of these common Shop.MLB.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-193351 a list of common Shop.MLB.com problems)
GetHuman-193351: "Change order" was why I was trying to call.
GetHuman-193351's review of Shop.MLB.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Shop.MLB.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-193351: I waited on hold for ** minutes and had to hang up as I was not going to wait any longer. Terrible
GetHuman: Let's quantify your experience contacting Shop.MLB.com. On a scale of 1 to 5, how easy is it go get help on a Shop.MLB.com problem?
GetHuman-193351: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-193351: I'd give them a two out of five on communication.
GetHuman: And what about Shop.MLB.com's ability to quickly and effectively address your problem?
GetHuman-193351: For that I would say three out of five.
GetHuman: And finally- any advice for other Shop.MLB.com customers?
GetHuman-193351: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Shop.MLB.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-193351 taken from his Shop.MLB.com customer service problem that occurred on November 15th, 2017.
Shop.MLB.com
1.00 of 5 stars | 4 reviews
GetHuman-193351's Shop.MLB.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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