Shopify: I waited for * hours and hung up
A Shopify customer review by GetHuman user GetHuman-368913 from November 21st, 2017
Background on GetHuman-368913's case
GetHuman: GetHuman-368913 - can you tell our other Shopify customers when your case took place?
GetHuman-368913: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Shopify, and if so, how?
GetHuman: And which of these common Shopify customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-368913 a list of common Shopify problems)
GetHuman-368913: "Track order" was why I was trying to contact.
GetHuman-368913's review of Shopify customer service
GetHuman: So how would you sum up your experience for GetHuman's Shopify customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-368913: I waited for * hours and hung up
GetHuman: Let's quantify your experience contacting Shopify. On a scale of 1 to 5, how easy is it go get help on a Shopify problem?
GetHuman-368913: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-368913: I'd give them a one out of five on communication.
GetHuman: And what about Shopify's ability to quickly and effectively address your problem?
GetHuman-368913: For that I would say three out of five.
GetHuman: And finally- any advice for other Shopify customers?
GetHuman-368913: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Shopify to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-368913 taken from his Shopify customer service problem that occurred on November 13th, 2017.
Shopify
1.00 of 5 stars | 29 reviews
GetHuman-368913's Shopify Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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