Shutterfly.com: I asked a question, several ways, and did not g...

A Shutterfly.com customer review by GetHuman user ~Dolly J from November 28th, 2017

Background on ~Dolly J's case

GetHuman: ~Dolly J - can you tell our other Shutterfly.com customers when your case took place?
~Dolly J: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Shutterfly.com, and if so, how?
~Dolly J: I used a phone number I found on the GetHuman Shutterfly.com customer service contact info page: Contact Shutterfly.com Customer Service
GetHuman: And which of these common Shutterfly.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Dolly J a list of common Shutterfly.com problems)
~Dolly J: "Setup service" was why I was trying to call.

~Dolly J's review of Shutterfly.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Shutterfly.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dolly J: I asked a question, several ways, and did not get an answer. I called after I'd already read on the website and couldn't find the answer to my question.
GetHuman: Let's quantify your experience contacting Shutterfly.com. On a scale of 1 to 5, how easy is it go get help on a Shutterfly.com problem?
~Dolly J: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dolly J: I'd give them a one out of five on communication.
GetHuman: And what about Shutterfly.com's ability to quickly and effectively address your problem?
~Dolly J: For that I would say two out of five.
GetHuman: And finally- any advice for other Shutterfly.com customers?
~Dolly J: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Shutterfly.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dolly J taken from his Shutterfly.com customer service problem that occurred on November 22nd, 2017.

Shutterfly.com

1.00 of 5 stars | 19 reviews

~Dolly J's Shutterfly.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Shutterfly.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Shutterfly.com in any way.

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