First experience with Shutterfly. I had an unus...
A Shutterfly customer review by GetHuman user ~dbat60 from November 21st, 2017
Background on ~dbat60's case
GetHuman: ~dbat60 - can you tell our other Shutterfly customers when your case took place?
~dbat60: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Shutterfly, and if so, how?
GetHuman: And which of these common Shutterfly customer issues best describes the reason you wanted to talk to them?
(Shows ~dbat60 a list of common Shutterfly problems)
~dbat60: "Technical support" was why I was trying to call.
~dbat60's review of Shutterfly customer service
GetHuman: So how would you sum up your experience for GetHuman's Shutterfly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dbat60: First experience with Shutterfly. I had an unusual request. Spoke with Patricia who was very, very pleasant and helpful! She went out of her way to help me and let me know my unusual request was possible. You have a new fan and customer.
GetHuman: Let's quantify your experience contacting Shutterfly. On a scale of 1 to 5, how easy is it go get help on a Shutterfly problem?
~dbat60: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dbat60: I'd give them a five out of five on communication.
GetHuman: And what about Shutterfly's ability to quickly and effectively address your problem?
~dbat60: For that I would say four out of five.
GetHuman: And finally- any advice for other Shutterfly customers?
~dbat60: Call them early in the day or late. Don't forget any personal or account information you might need for Shutterfly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dbat60 taken from his Shutterfly customer service problem that occurred on November 17th, 2017.