Shutterfly: I had many questions that were answered* and at...
A Shutterfly customer review by GetHuman user ~Remembering our Mother from November 24th, 2017
Background on ~Remembering our Mother's case
GetHuman: ~Remembering our Mother - can you tell our other Shutterfly customers when your case took place?
~Remembering our Mother: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Shutterfly, and if so, how?
GetHuman: And which of these common Shutterfly customer issues best describes the reason you wanted to talk to them?
(Shows ~Remembering our Mother a list of common Shutterfly problems)
~Remembering our Mother: "Complaint" was why I was trying to call.
~Remembering our Mother's review of Shutterfly customer service
GetHuman: So how would you sum up your experience for GetHuman's Shutterfly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Remembering our Mother: I had many questions that were answered* and at the end of the conversation I was invited back to ask more at any time... Great customer service.
GetHuman: Let's quantify your experience contacting Shutterfly. On a scale of 1 to 5, how easy is it go get help on a Shutterfly problem?
~Remembering our Mother: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Remembering our Mother: I'd give them a one out of five on communication.
GetHuman: And what about Shutterfly's ability to quickly and effectively address your problem?
~Remembering our Mother: For that I would say one out of five.
GetHuman: And finally- any advice for other Shutterfly customers?
~Remembering our Mother: Call them early in the day or late. Don't forget any personal or account information you might need for Shutterfly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Remembering our Mother taken from his Shutterfly customer service problem that occurred on November 17th, 2017.