Shutterfly: I asked if they could disclose to me who sent m...
A Shutterfly customer review by GetHuman user GetHuman-80841 from November 25th, 2017
Background on GetHuman-80841's case
GetHuman: GetHuman-80841 - can you tell our other Shutterfly customers when your case took place?
GetHuman-80841: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Shutterfly, and if so, how?
GetHuman: And which of these common Shutterfly customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-80841 a list of common Shutterfly problems)
GetHuman-80841: "Track an Order" was why I was trying to call.
GetHuman-80841's review of Shutterfly customer service
GetHuman: So how would you sum up your experience for GetHuman's Shutterfly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-80841: I asked if they could disclose to me who sent me an anonymous gift to my address. (Just wanted to thank the sender). They made me pull up MY account (although I kept saying that I HAD NOT BEEN THE ONE ORDERING IT). After I turned on computer, logged onto MY account, and many more minutes of explaining stuff about my account, the person said: "I cannot disclose who the sender is." Why did they not say it right away that when somebody ships you something anonymously, Shutterfly will not help you in finding out whom to thank? Why the gyrations to go through MY account info? I felt frustrated and not listened to from the beginning. *(
GetHuman: Let's quantify your experience contacting Shutterfly. On a scale of 1 to 5, how easy is it go get help on a Shutterfly problem?
GetHuman-80841: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-80841: I'd give them a three out of five on communication.
GetHuman: And what about Shutterfly's ability to quickly and effectively address your problem?
GetHuman-80841: For that I would say two out of five.
GetHuman: And finally- any advice for other Shutterfly customers?
GetHuman-80841: Call them early in the day or late. Don't forget any personal or account information you might need for Shutterfly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-80841 taken from his Shutterfly customer service problem that occurred on November 17th, 2017.