Simple Mobile: muy disgustada con su servicio

A Simple Mobile customer review by GetHuman user ~marila correa from November 24th, 2017

Background on ~marila correa's case

GetHuman: ~marila correa - can you tell our other Simple Mobile customers when your case took place?
~marila correa: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
~marila correa: I used the 877-878-7908 number I found for on the GetHuman Simple Mobile customer phone number page I was on: Simple Mobile Customer Service Phone Number
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~marila correa a list of common Simple Mobile problems)
~marila correa: "Cancel Service" was why I was trying to call.

~marila correa's review of Simple Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marila correa: muy disgustada con su servicio
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~marila correa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marila correa: I'd give them a four out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~marila correa: For that I would say one out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~marila correa: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marila correa taken from his Simple Mobile customer service problem that occurred on November 20th, 2017.

Simple Mobile

2.60 of 5 stars | 113 reviews

~marila correa's Simple Mobile Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Simple Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Simple Mobile in any way.

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