Sirius/XM: I was talking with your people to activate my r...
A Sirius/XM customer review by GetHuman user ~Kathryn Baumann from November 14th, 2017
Background on ~Kathryn Baumann's case
GetHuman: ~Kathryn Baumann - can you tell our other Sirius/XM customers when your case took place?
~Kathryn Baumann: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Kathryn Baumann a list of common Sirius/XM problems)
~Kathryn Baumann: "Dispute a Charge" was why I was trying to call.
~Kathryn Baumann's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kathryn Baumann: I was talking with your people to activate my radio * times the second time i was calling from my on star and was put on hold for over ** minutes I finaly hung up with no answer ,but radio did come after a while Its all ok now but I was not happy having to made * call and using my on star time to do it
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Kathryn Baumann: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kathryn Baumann: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Kathryn Baumann: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Kathryn Baumann: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kathryn Baumann taken from his Sirius/XM customer service problem that occurred on November 13th, 2017.