Skechers: Helpful, but long wait!

A Skechers customer review by GetHuman user ~suddensalvo from November 10th, 2017

Background on ~suddensalvo's case

GetHuman: ~suddensalvo - can you tell our other Skechers customers when your case took place?
~suddensalvo: Sure. It was evening, on November 7th.
GetHuman: Did you reach out to Skechers, and if so, how?
~suddensalvo: I used the 800-746-3411 number I found for on the GetHuman Skechers customer phone number page I was on: Skechers Customer Service Phone Number
GetHuman: And which of these common Skechers customer issues best describes the reason you wanted to talk to them?
(Shows ~suddensalvo a list of common Skechers problems)
~suddensalvo: "Track order" was why I was trying to call.

~suddensalvo's review of Skechers customer service

GetHuman: So how would you sum up your experience for GetHuman's Skechers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~suddensalvo: Helpful, but long wait!
GetHuman: Let's quantify your experience contacting Skechers. On a scale of 1 to 5, how easy is it go get help on a Skechers problem?
~suddensalvo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~suddensalvo: I'd give them a five out of five on communication.
GetHuman: And what about Skechers's ability to quickly and effectively address your problem?
~suddensalvo: For that I would say five out of five.
GetHuman: And finally- any advice for other Skechers customers?
~suddensalvo: Call them early in the day or late. Don't forget any personal or account information you might need for Skechers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~suddensalvo taken from his Skechers customer service problem that occurred on November 7th, 2017.

Skechers

4.00 of 5 stars | 33 reviews

~suddensalvo's Skechers Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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