Skullcandy: Sandy was excellent in solving a shorting cable...

A Skullcandy customer review by GetHuman user ~dfaltonson from November 25th, 2017

Background on ~dfaltonson's case

GetHuman: ~dfaltonson - can you tell our other Skullcandy customers when your case took place?
~dfaltonson: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Skullcandy, and if so, how?
~dfaltonson: I used the 888-697-5855 number I found for on the GetHuman Skullcandy customer phone number page I was on: Skullcandy Customer Service Phone Number
GetHuman: And which of these common Skullcandy customer issues best describes the reason you wanted to talk to them?
(Shows ~dfaltonson a list of common Skullcandy problems)
~dfaltonson: "Complaint" was why I was trying to call.

~dfaltonson's review of Skullcandy customer service

GetHuman: So how would you sum up your experience for GetHuman's Skullcandy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dfaltonson: Sandy was excellent in solving a shorting cable for my daughters skull crusher headphones.
GetHuman: Let's quantify your experience contacting Skullcandy. On a scale of 1 to 5, how easy is it go get help on a Skullcandy problem?
~dfaltonson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dfaltonson: I'd give them a three out of five on communication.
GetHuman: And what about Skullcandy's ability to quickly and effectively address your problem?
~dfaltonson: For that I would say five out of five.
GetHuman: And finally- any advice for other Skullcandy customers?
~dfaltonson: Call them early in the day or late. Don't forget any personal or account information you might need for Skullcandy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dfaltonson taken from his Skullcandy customer service problem that occurred on November 17th, 2017.

Skullcandy

5.00 of 5 stars | 12 reviews

~dfaltonson's Skullcandy Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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