Smith & Wesson Customer Reviews

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Smith & Wesson Ratings Summary

SUPPORT QUALITY
2.4
OUT OF 5
COMMUNICATION
2.8
OUT OF 5
RESPONSIVENESS
27.2
MINUTES - AVERAGE
OVERALL RATING
2.7
OUT OF 5


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Recent Smith & Wesson Reviews 1 - 5 of 5

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 by Anonymous - from 7 days ago

New laserless bodyguard has issues. Have to wait 5 days for response.Then I will find out if they will help. Should of bought a Ruger! Read full review ›
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 by Taco.chuck - from 14 days ago

I ordered a tactical bag from the site directly and have not recieved my order and i have attempted to contact S & W, but with no success. I Read full review ›
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 by Anonymous - from 16 days ago

It is a shame that being such a big company, is so outdated and understaff, warranty repairs taking too long to complete, everytime I reques Read full review ›
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 by Anonymous - from 30 days ago

Terrible customer support. I should have bought a Ruger. Read full review ›
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 by ddorris - from 1 mo ago

They will not talk to yo the tansfure you and on hold again Read full review ›
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 by Kreg w/ a K - from 2 mos ago

Great help! Read full review ›
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 by Anonymous - from 2 mos ago

S&W has my repair for 4 months, even charged me in December. No one I can get on the phone can tell me when I will receive my repair. Ever Read full review ›
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 by tom - from 3 mos ago

no one never answered this place is a joke will never buy smith and Wesson again Read full review ›
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 by Anonymous - from 3 mos ago

Might as well try and call OBAMA Read full review ›
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 by professor.kf - from 4 mos ago

Industry average... Read full review ›
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 by Anonymous - from 4 mos ago

Waiting nine months for mags! nobody running this company/passed incompetent a long time ago. Read full review ›
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 by CHYANNE - from 5 mos ago

WAS TOLD NEW COMP SYSTEM NOT CAPATIBLE,9 CALLS, TOLD BACK ORDER, TOLD SEVERAL OTHER REHERSED EXCUSES, ORDER 6 MONTHS OLD, CANCELLED, WENT TO Read full review ›
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 by mmart - from 5 mos ago

Smith and Wesson customer service is Hari bol did not return phone calls, I cannot tell you any time line whenwhen you're gungun will be ret Read full review ›
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 by GERTIEGUY - from 6 mos ago

Had same problem with CS and my M&P 40. Sent back (9/16/13) in for repair: Extractor not working all the time, shooting low, mag required a Read full review ›
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 by David - from 6 mos ago

They were supposed to send out parts over 1 month ago. Read full review ›
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