Smith & Wesson Customer Reviews

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Smith & Wesson Ratings Summary

SUPPORT QUALITY
2.8
OUT OF 5
COMMUNICATION
3.2
OUT OF 5
RESPONSIVENESS
23.5
MINUTES - AVERAGE
OVERALL RATING
3.0
OUT OF 5


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Recent Smith & Wesson Reviews 1 - 5 of 5

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 by LF - from 1 mo ago

No problems with S&W tech support, gun is under warranty and S&W is providing free shipping and repair. Read full review ›
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 by Anonymous - from 1 mo ago

I'm interested in buying a S&W R&P 9mm compact pistol. Unfortunately I live in NY State and restricted to guns with a 10 round magazines. I Read full review ›
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 by Soothsayer - from 1 mo ago

Very knowledgeable and prompt. A good experience. Read full review ›
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 by Sheldon Dubinett - from 2 mos ago

requested manual for s Read full review ›
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 by Anonymous - from 2 mos ago

They did not answer.. it is a warrenty issue and I have to pay for shipping and the repair and it is their fault!!! Read full review ›
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 by Anonymous - from 2 mos ago

Very helpful, inquiring about what year a specific s/n s & w was manufactured, ans very quickly Read full review ›
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 by P Andrashko - from 2 mos ago

Called earlier about some recoil springs for a model 41, gentleman said I'll ship those out I asked, how much and he said, they would be gra Read full review ›
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 by Gilbert - from 3 mos ago

Talked to Wayne. Considerate and Walked me through the paces to get What I was looking for. Read full review ›
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 by MichaelWolf - from 3 mos ago

Waited for about 1 minute. talked to customer service about an older s.w. 38 i had just purchased,routed my call over to someone that told m Read full review ›
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 by Dirk - from 4 mos ago

Rude, not helpful. OK I live in NY with the worse gun laws. Don't take it out on me. Read full review ›
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 by gunlover - from 4 mos ago

Service rep was very helpful and very nice. Would recommend Smith & Wesson as a great choice for guns. Read full review ›
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 by David - from 4 mos ago

Worst possible customer service !Different story about delays every time I call !Seems every thing take precedent over customer service .I w Read full review ›
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 by Anonymous - from 4 mos ago

very good service, attentive and knowledgeable. Read full review ›
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 by Anonymous - from 5 mos ago

New laserless bodyguard has issues. Have to wait 5 days for response.Then I will find out if they will help. Should of bought a Ruger! Read full review ›
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 by Taco.chuck - from 5 mos ago

I ordered a tactical bag from the site directly and have not recieved my order and i have attempted to contact S & W, but with no success. I Read full review ›
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