Smith & Wesson: Had same problem with CS and my M&P **. Sent ba...
A Smith & Wesson customer review by GetHuman user ~GERTIEGUY from November 18th, 2017
Background on ~GERTIEGUY's case
GetHuman: ~GERTIEGUY - can you tell our other Smith & Wesson customers when your case took place?
~GERTIEGUY: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Smith & Wesson, and if so, how?
GetHuman: And which of these common Smith & Wesson customer issues best describes the reason you wanted to talk to them?
(Shows ~GERTIEGUY a list of common Smith & Wesson problems)
~GERTIEGUY: "Returns" was why I was trying to call.
~GERTIEGUY's review of Smith & Wesson customer service
GetHuman: So how would you sum up your experience for GetHuman's Smith & Wesson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GERTIEGUY: Had same problem with CS and my M&P **. Sent back (*******) in for repair: Extractor not working all the time, shooting low, mag required a hard slap to seat. Anyway sent gun with magazine. Received the gun back today (*******) in a box, with a note saying call us if you have any questions. No statement on what was done*found*?? AND NO MAGAZINE, frame pin in front of takedown lever was also way out.. Anyway call CS and waited for an hour on hold, got a rep and explained what happen, gave him the serial number: he looked it up said barrel and extractor replaced. That's it. What about my magazine, well someone checks the guns in and it said no magazine was with the gun, so I'll check with the repair guys. Anything else? Well so much for S&W the best support around. I've had better service with Taurus and Ruger. No more S&W - guess that's why Ruger is taking over. Too bad.
GetHuman: Let's quantify your experience contacting Smith & Wesson. On a scale of 1 to 5, how easy is it go get help on a Smith & Wesson problem?
~GERTIEGUY: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GERTIEGUY: I'd give them a three out of five on communication.
GetHuman: And what about Smith & Wesson's ability to quickly and effectively address your problem?
~GERTIEGUY: For that I would say five out of five.
GetHuman: And finally- any advice for other Smith & Wesson customers?
~GERTIEGUY: Call them early in the day or late. Don't forget any personal or account information you might need for Smith & Wesson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GERTIEGUY taken from his Smith & Wesson customer service problem that occurred on November 12th, 2017.