Smithsonian Institute: Exceptional service...Like the talk to human se...
A Smithsonian Institute customer review by GetHuman user ~B B from November 19th, 2017
Background on ~B B's case
GetHuman: ~B B - can you tell our other Smithsonian Institute customers when your case took place?
~B B: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Smithsonian Institute, and if so, how?
GetHuman: And which of these common Smithsonian Institute customer issues best describes the reason you wanted to talk to them?
(Shows ~B B a list of common Smithsonian Institute problems)
~B B: "Warranty claim" was why I was trying to call.
~B B's review of Smithsonian Institute customer service
GetHuman: So how would you sum up your experience for GetHuman's Smithsonian Institute customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~B B: Exceptional service...Like the talk to human service...saved a lot of time and frustration.
GetHuman: Let's quantify your experience contacting Smithsonian Institute. On a scale of 1 to 5, how easy is it go get help on a Smithsonian Institute problem?
~B B: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~B B: I'd give them a four out of five on communication.
GetHuman: And what about Smithsonian Institute's ability to quickly and effectively address your problem?
~B B: For that I would say three out of five.
GetHuman: And finally- any advice for other Smithsonian Institute customers?
~B B: Call them early in the day or late. Don't forget any personal or account information you might need for Smithsonian Institute to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~B B taken from his Smithsonian Institute customer service problem that occurred on November 10th, 2017.
Smithsonian Institute
1.50 of 5 stars | 10 reviews
~B B's Smithsonian Institute Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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