Snapfish: very helpful (Cindy I think)-talked me through...

A Snapfish customer review by GetHuman user GetHuman-169035 from November 25th, 2017

Background on GetHuman-169035's case

GetHuman: GetHuman-169035 - can you tell our other Snapfish customers when your case took place?
GetHuman-169035: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Snapfish, and if so, how?
GetHuman-169035: I used a help page I found on the GetHuman Snapfish customer service contact info page: Contact Snapfish Customer Service
GetHuman: And which of these common Snapfish customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-169035 a list of common Snapfish problems)
GetHuman-169035: "Cancel service" was why I was trying to contact.

GetHuman-169035's review of Snapfish customer service

GetHuman: So how would you sum up your experience for GetHuman's Snapfish customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-169035: very helpful (Cindy I think)-talked me through probelm
GetHuman: Let's quantify your experience contacting Snapfish. On a scale of 1 to 5, how easy is it go get help on a Snapfish problem?
GetHuman-169035: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-169035: I'd give them a three out of five on communication.
GetHuman: And what about Snapfish's ability to quickly and effectively address your problem?
GetHuman-169035: For that I would say one out of five.
GetHuman: And finally- any advice for other Snapfish customers?
GetHuman-169035: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Snapfish to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-169035 taken from his Snapfish customer service problem that occurred on November 20th, 2017.

Snapfish

2.00 of 5 stars | 40 reviews

GetHuman-169035's Snapfish Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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