Sony VAIO: Answered immediately after phone tree* turned o...

A Sony VAIO customer review by GetHuman user ~SoCal Dude from November 21st, 2017

Background on ~SoCal Dude's case

GetHuman: ~SoCal Dude - can you tell our other Sony VAIO customers when your case took place?
~SoCal Dude: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Sony VAIO, and if so, how?
~SoCal Dude: I used the 888-476-6972 number I found for on the GetHuman Sony VAIO customer phone number page I was on: Sony VAIO Customer Service Phone Number
GetHuman: And which of these common Sony VAIO customer issues best describes the reason you wanted to talk to them?
(Shows ~SoCal Dude a list of common Sony VAIO problems)
~SoCal Dude: "Complaint" was why I was trying to call.

~SoCal Dude's review of Sony VAIO customer service

GetHuman: So how would you sum up your experience for GetHuman's Sony VAIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SoCal Dude: Answered immediately after phone tree* turned out to be easy question, so quick and easy resolution on Sony's part
GetHuman: Let's quantify your experience contacting Sony VAIO. On a scale of 1 to 5, how easy is it go get help on a Sony VAIO problem?
~SoCal Dude: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SoCal Dude: I'd give them a one out of five on communication.
GetHuman: And what about Sony VAIO's ability to quickly and effectively address your problem?
~SoCal Dude: For that I would say four out of five.
GetHuman: And finally- any advice for other Sony VAIO customers?
~SoCal Dude: Call them early in the day or late. Don't forget any personal or account information you might need for Sony VAIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SoCal Dude taken from his Sony VAIO customer service problem that occurred on November 14th, 2017.

Sony VAIO

3.00 of 5 stars | 43 reviews

~SoCal Dude's Sony VAIO Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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