Sony VAIO: I think Sony needs to get out of the PC and lap...

A Sony VAIO customer review by GetHuman user ~MJ from November 21st, 2017

Background on ~MJ's case

GetHuman: ~MJ - can you tell our other Sony VAIO customers when your case took place?
~MJ: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Sony VAIO, and if so, how?
~MJ: I used the 888-476-6972 number I found for on the GetHuman Sony VAIO customer phone number page I was on: Sony VAIO Customer Service Phone Number
GetHuman: And which of these common Sony VAIO customer issues best describes the reason you wanted to talk to them?
(Shows ~MJ a list of common Sony VAIO problems)
~MJ: "Repairs" was why I was trying to call.

~MJ's review of Sony VAIO customer service

GetHuman: So how would you sum up your experience for GetHuman's Sony VAIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MJ: I think Sony needs to get out of the PC and laptop business if they can't have a working product. I have had Vaios for years and this one by far is the worst.
GetHuman: Let's quantify your experience contacting Sony VAIO. On a scale of 1 to 5, how easy is it go get help on a Sony VAIO problem?
~MJ: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MJ: I'd give them a one out of five on communication.
GetHuman: And what about Sony VAIO's ability to quickly and effectively address your problem?
~MJ: For that I would say five out of five.
GetHuman: And finally- any advice for other Sony VAIO customers?
~MJ: Call them early in the day or late. Don't forget any personal or account information you might need for Sony VAIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MJ taken from his Sony VAIO customer service problem that occurred on November 16th, 2017.

Sony VAIO

3.00 of 5 stars | 43 reviews

~MJ's Sony VAIO Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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