Sony VAIO: If one combined the poor quality of the connect...

A Sony VAIO customer review by GetHuman user ~FRUHLPMDfruhlpmd from November 23rd, 2017

Background on ~FRUHLPMDfruhlpmd's case

GetHuman: ~FRUHLPMDfruhlpmd - can you tell our other Sony VAIO customers when your case took place?
~FRUHLPMDfruhlpmd: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to Sony VAIO, and if so, how?
~FRUHLPMDfruhlpmd: I used the 888-476-6972 number I found for on the GetHuman Sony VAIO customer phone number page I was on: Sony VAIO Customer Service Phone Number
GetHuman: And which of these common Sony VAIO customer issues best describes the reason you wanted to talk to them?
(Shows ~FRUHLPMDfruhlpmd a list of common Sony VAIO problems)
~FRUHLPMDfruhlpmd: "Returns" was why I was trying to call.

~FRUHLPMDfruhlpmd's review of Sony VAIO customer service

GetHuman: So how would you sum up your experience for GetHuman's Sony VAIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FRUHLPMDfruhlpmd: If one combined the poor quality of the connection, with the UN-intelligible accent of the technician, the entire experience was just an exercise in frustration. I was trying to get a windows * download because the HDD in my Viao is fried, but he told me I'd have to pay more than $**.** for a recovery Disc, even though I still have the original product key. I will make a concerted effort NEVER TO PURCHASE ANOTHER PRODUCT FROM SONY!
GetHuman: Let's quantify your experience contacting Sony VAIO. On a scale of 1 to 5, how easy is it go get help on a Sony VAIO problem?
~FRUHLPMDfruhlpmd: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FRUHLPMDfruhlpmd: I'd give them a five out of five on communication.
GetHuman: And what about Sony VAIO's ability to quickly and effectively address your problem?
~FRUHLPMDfruhlpmd: For that I would say one out of five.
GetHuman: And finally- any advice for other Sony VAIO customers?
~FRUHLPMDfruhlpmd: Call them early in the day or late. Don't forget any personal or account information you might need for Sony VAIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FRUHLPMDfruhlpmd taken from his Sony VAIO customer service problem that occurred on November 20th, 2017.

Sony VAIO

3.00 of 5 stars | 43 reviews

~FRUHLPMDfruhlpmd's Sony VAIO Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sony VAIO, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sony VAIO in any way.

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