Southern California Edison: efficient and cordial
A Southern California Edison customer review by GetHuman user ~walter torres from November 25th, 2017
Background on ~walter torres's case
GetHuman: ~walter torres - can you tell our other Southern California Edison customers when your case took place?
~walter torres: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Southern California Edison, and if so, how?
GetHuman: And which of these common Southern California Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~walter torres a list of common Southern California Edison problems)
~walter torres: "Cancel my service" was why I was trying to call.
~walter torres's review of Southern California Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern California Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~walter torres: efficient and cordial
GetHuman: Let's quantify your experience contacting Southern California Edison. On a scale of 1 to 5, how easy is it go get help on a Southern California Edison problem?
~walter torres: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~walter torres: I'd give them a one out of five on communication.
GetHuman: And what about Southern California Edison's ability to quickly and effectively address your problem?
~walter torres: For that I would say five out of five.
GetHuman: And finally- any advice for other Southern California Edison customers?
~walter torres: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~walter torres taken from his Southern California Edison customer service problem that occurred on November 24th, 2017.