Southwest Airlines: I am very pleased with the service and understa...
A Southwest Airlines customer review by GetHuman user ~john gruber from November 21st, 2017
Background on ~john gruber's case
GetHuman: ~john gruber - can you tell our other Southwest Airlines customers when your case took place?
~john gruber: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~john gruber a list of common Southwest Airlines problems)
~john gruber: "Special Request" was why I was trying to call.
~john gruber's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john gruber: I am very pleased with the service and understanding reply to our need to cancel our flight from SJC to Ontario, Ca on April **th.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~john gruber: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john gruber: I'd give them a one out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~john gruber: For that I would say five out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~john gruber: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john gruber taken from his Southwest Airlines customer service problem that occurred on November 20th, 2017.