Southwest Airlines: dial * and then **got someone right away
A Southwest Airlines customer review by GetHuman user ~try this from November 26th, 2017
Background on ~try this's case
GetHuman: ~try this - can you tell our other Southwest Airlines customers when your case took place?
~try this: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~try this a list of common Southwest Airlines problems)
~try this: "Frequent flyer program" was why I was trying to call.
~try this's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~try this: dial * and then **got someone right away
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~try this: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~try this: I'd give them a one out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~try this: For that I would say three out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~try this: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~try this taken from his Southwest Airlines customer service problem that occurred on November 18th, 2017.