Southwest Airlines: I was surprised how fast I was helped
A Southwest Airlines customer review by GetHuman user ~Like Woah from November 27th, 2017
Background on ~Like Woah's case
GetHuman: ~Like Woah - can you tell our other Southwest Airlines customers when your case took place?
~Like Woah: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Like Woah a list of common Southwest Airlines problems)
~Like Woah: "Cancel flight" was why I was trying to call.
~Like Woah's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Like Woah: I was surprised how fast I was helped
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Like Woah: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Like Woah: I'd give them a one out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Like Woah: For that I would say four out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Like Woah: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Like Woah taken from his Southwest Airlines customer service problem that occurred on November 22nd, 2017.