Southwest Airlines Customer Reviews - Page 2

“A horrible customer service experience. Took 57 minutes to book a ticket that should have been able to be booked online but their software ” Read full review ›

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by tired of waiting - from 11 mos ago

“An absolutely ridiculous amount of time to wait!! Thank goodness the young lady who finally answered was quite pleasant and very helpful.” Read full review ›

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by gox2go - from 11 mos ago

“Unacceptably rotten service, just like all the American airlines. American companies have gone from the best in the world to just crappy. ” Read full review ›

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by jingles - from 11 mos ago

“I hate waiting, but they are great when you can get them!” Read full review ›

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by Anonymous - from 11 mos ago

“I don't have time to play their games. Do they have more than 2 representitives answering the phones?” Read full review ›

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by hanta - from 11 mos ago

“No better than the online flight status.” Read full review ›

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by traveler - from 11 mos ago

“four calls...wait time averaged 34 minutes before I gave up....nutty that the airline doesn't want my business...off to jet blue” Read full review ›

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by jefecita - from 11 mos ago

“Had to phone this number at least 40 times to get through. Number was consistently busy busy busy. No one else in any other dept at SWA coul” Read full review ›

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by herefernow - from 1 yr ago

“The new system is focused on earning over all else, including service. They used to have great focus on the customer. Now? Not so much.” Read full review ›

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by monstermommy - from 1 yr ago

“I had to call several times before I finally got through, to be put on hold. But once I got through, I got to talk to a human immidiatly, an” Read full review ›

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by preese - from 1 yr ago

“I use the wrong middle name when booking a flight for my elderly mother. I called and used their call back option. A delightful woman corr” Read full review ›

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by swabizman - from 1 yr ago

“WHAT IS GOING ON WITH WHAT USED TO BE THE BEST CUSTOMER SERVICE IN THE INDUSTRY???? I have tried the normally great Southwest Airlines custo” Read full review ›

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by Anonymous - from 1 yr ago

“HORRIBLE!!!!” Read full review ›

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by traveler - from 1 yr ago

“the system said it would call us back within 45 minutes. no call back.....” Read full review ›

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by Frugal Fox - from 1 yr ago

“So I called the 800 number first and got someone who wasn't helpful and just made me stress about not being able to use my certificates for ” Read full review ›

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