Spiegel.com: When I call this number, a recorded voice state...

A Spiegel.com customer review by GetHuman user ~FrustaratedcustomerMarie from November 17th, 2017

Background on ~FrustaratedcustomerMarie's case

GetHuman: ~FrustaratedcustomerMarie - can you tell our other Spiegel.com customers when your case took place?
~FrustaratedcustomerMarie: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Spiegel.com, and if so, how?
~FrustaratedcustomerMarie: I used a phone number I found on the GetHuman Spiegel.com customer service contact info page: Contact Spiegel.com Customer Service
GetHuman: And which of these common Spiegel.com customer issues best describes the reason you wanted to talk to them?
(Shows ~FrustaratedcustomerMarie a list of common Spiegel.com problems)
~FrustaratedcustomerMarie: "Overcharge/Strange charge" was why I was trying to call.

~FrustaratedcustomerMarie's review of Spiegel.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Spiegel.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FrustaratedcustomerMarie: When I call this number, a recorded voice states that you have reached Spiegel, and should contact them by email. Then the call is disconnected. No live person or any choices.
GetHuman: Let's quantify your experience contacting Spiegel.com. On a scale of 1 to 5, how easy is it go get help on a Spiegel.com problem?
~FrustaratedcustomerMarie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FrustaratedcustomerMarie: I'd give them a one out of five on communication.
GetHuman: And what about Spiegel.com's ability to quickly and effectively address your problem?
~FrustaratedcustomerMarie: For that I would say two out of five.
GetHuman: And finally- any advice for other Spiegel.com customers?
~FrustaratedcustomerMarie: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Spiegel.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FrustaratedcustomerMarie taken from his Spiegel.com customer service problem that occurred on November 14th, 2017.

Spiegel.com

1.00 of 5 stars | 8 reviews

~FrustaratedcustomerMarie's Spiegel.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Spiegel.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Spiegel.com in any way.

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