Spirit Air: This is without a doubt the worst customer serv...

A Spirit Air customer review by GetHuman user ~hoopiedo1 from November 24th, 2017

Background on ~hoopiedo1's case

GetHuman: ~hoopiedo1 - can you tell our other Spirit Air customers when your case took place?
~hoopiedo1: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Spirit Air, and if so, how?
~hoopiedo1: I used the 855-728-3555 number I found for on the GetHuman Spirit Air customer phone number page I was on: Spirit Air Customer Service Phone Number
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~hoopiedo1 a list of common Spirit Air problems)
~hoopiedo1: "Update account information" was why I was trying to call.

~hoopiedo1's review of Spirit Air customer service

GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hoopiedo1: This is without a doubt the worst customer service I have ever witnessed. You can't speak with a living human being but their automated system will certainly take your money and bill you for the air you breathe while you're onboard. This is the LAST time I will use Spirit!!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~hoopiedo1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hoopiedo1: I'd give them a two out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~hoopiedo1: For that I would say three out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~hoopiedo1: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hoopiedo1 taken from his Spirit Air customer service problem that occurred on November 22nd, 2017.

Spirit Air

1.52 of 5 stars | 1091 reviews

~hoopiedo1's Spirit Air Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Spirit Air, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Spirit Air in any way.

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