Spotify: never got question addressed. I originally used...
A Spotify customer review by GetHuman user ~Robert Brantley from November 25th, 2017
Background on ~Robert Brantley's case
GetHuman: ~Robert Brantley - can you tell our other Spotify customers when your case took place?
~Robert Brantley: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Spotify, and if so, how?
GetHuman: And which of these common Spotify customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Brantley a list of common Spotify problems)
~Robert Brantley: "Cancel Account" was why I was trying to contact.
~Robert Brantley's review of Spotify customer service
GetHuman: So how would you sum up your experience for GetHuman's Spotify customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Brantley: never got question addressed. I originally used Facebook to open my spot iffy , but have since dropped Facebook. Now I have NO way to access spotify, not even support
GetHuman: Let's quantify your experience contacting Spotify. On a scale of 1 to 5, how easy is it go get help on a Spotify problem?
~Robert Brantley: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Brantley: I'd give them a two out of five on communication.
GetHuman: And what about Spotify's ability to quickly and effectively address your problem?
~Robert Brantley: For that I would say five out of five.
GetHuman: And finally- any advice for other Spotify customers?
~Robert Brantley: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Spotify to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Brantley taken from his Spotify customer service problem that occurred on November 18th, 2017.