Sprint: They never called me back or answer*can help wi...

A Sprint customer review by GetHuman user ~pissed at sprint from November 21st, 2017

Background on ~pissed at sprint's case

GetHuman: ~pissed at sprint - can you tell our other Sprint customers when your case took place?
~pissed at sprint: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Sprint, and if so, how?
~pissed at sprint: I used the 888-211-4727 number I found for on the GetHuman Sprint customer phone number page I was on: Sprint Customer Service Phone Number
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed at sprint a list of common Sprint problems)
~pissed at sprint: "Complaint" was why I was trying to call.

~pissed at sprint's review of Sprint customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed at sprint: They never called me back or answer*can help with simple solutions t-mobile here I come
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~pissed at sprint: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed at sprint: I'd give them a two out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~pissed at sprint: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~pissed at sprint: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed at sprint taken from his Sprint customer service problem that occurred on November 16th, 2017.

Sprint

2.47 of 5 stars | 588 reviews

~pissed at sprint's Sprint Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sprint, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sprint in any way.

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