Square: I need help NOW! On a charge to my credit card...
A Square customer review by GetHuman user ~Carol kent from November 26th, 2017
Background on ~Carol kent's case
GetHuman: ~Carol kent - can you tell our other Square customers when your case took place?
~Carol kent: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~Carol kent a list of common Square problems)
~Carol kent: "Account access" was why I was trying to call.
~Carol kent's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carol kent: I need help NOW! On a charge to my credit card that we did not authorize .
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~Carol kent: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carol kent: I'd give them a three out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~Carol kent: For that I would say two out of five.
GetHuman: And finally- any advice for other Square customers?
~Carol kent: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carol kent taken from his Square customer service problem that occurred on November 17th, 2017.