Staples Easy Rebates: the number worked but the steps are incorrect...
A Staples Easy Rebates customer review by GetHuman user GetHuman-426730 from November 20th, 2017
Background on GetHuman-426730's case
GetHuman: GetHuman-426730 - can you tell our other Staples Easy Rebates customers when your case took place?
GetHuman-426730: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Staples Easy Rebates, and if so, how?
GetHuman: And which of these common Staples Easy Rebates customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-426730 a list of common Staples Easy Rebates problems)
GetHuman-426730: "Warranty claim" was why I was trying to contact.
GetHuman-426730's review of Staples Easy Rebates customer service
GetHuman: So how would you sum up your experience for GetHuman's Staples Easy Rebates customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-426730: the number worked but the steps are incorrect. It made me put in my phone number and then I had to press * to get to an agent...
GetHuman: Let's quantify your experience contacting Staples Easy Rebates. On a scale of 1 to 5, how easy is it go get help on a Staples Easy Rebates problem?
GetHuman-426730: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-426730: I'd give them a one out of five on communication.
GetHuman: And what about Staples Easy Rebates's ability to quickly and effectively address your problem?
GetHuman-426730: For that I would say four out of five.
GetHuman: And finally- any advice for other Staples Easy Rebates customers?
GetHuman-426730: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Staples Easy Rebates to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-426730 taken from his Staples Easy Rebates customer service problem that occurred on November 15th, 2017.