I went AGAIN to Staples in Somers Point NJ to r...

A Staples customer review by GetHuman user ~st from November 22nd, 2017

Background on ~st's case

GetHuman: ~st - can you tell our other Staples customers when your case took place?
~st: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Staples, and if so, how?
~st: I used the 800-333-3330 number I found for on the GetHuman Staples customer phone number page I was on: Staples Customer Service Phone Number
GetHuman: And which of these common Staples customer issues best describes the reason you wanted to talk to them?
(Shows ~st a list of common Staples problems)
~st: "Returns" was why I was trying to call.

~st's review of Staples customer service

GetHuman: So how would you sum up your experience for GetHuman's Staples customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~st: I went AGAIN to Staples in Somers Point NJ to replace for the *rd time a broken power cord.Paid about $** * months ago.**Again, no help. Buy another. Rude, unable to give me Staples Corporate phone number and I spoke with TWO managers. PC is * months old.**THREE power cords and TWO batteries!**The reason I spoke to * managers is because the original manager was having same complaint by another customers.No one knew anything and I was actually told by a service rep there that he paid more money than me to repaid HP products.
GetHuman: Let's quantify your experience contacting Staples. On a scale of 1 to 5, how easy is it go get help on a Staples problem?
~st: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~st: I'd give them a five out of five on communication.
GetHuman: And what about Staples's ability to quickly and effectively address your problem?
~st: For that I would say five out of five.
GetHuman: And finally- any advice for other Staples customers?
~st: Call them early in the day or late. Don't forget any personal or account information you might need for Staples to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~st taken from his Staples customer service problem that occurred on November 14th, 2017.

Staples

3.25 of 5 stars | 47 reviews

~st's Staples Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Staples, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Staples in any way.

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