Starbucks: There is a black racist lady. We waited ** min...

A Starbucks customer review by GetHuman user ~Vickie from November 19th, 2017

Background on ~Vickie's case

GetHuman: ~Vickie - can you tell our other Starbucks customers when your case took place?
~Vickie: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Starbucks, and if so, how?
~Vickie: I used the 800-782-7282 number I found for on the GetHuman Starbucks customer phone number page I was on: Starbucks Customer Service Phone Number
GetHuman: And which of these common Starbucks customer issues best describes the reason you wanted to talk to them?
(Shows ~Vickie a list of common Starbucks problems)
~Vickie: "Overcharge on Account" was why I was trying to call.

~Vickie's review of Starbucks customer service

GetHuman: So how would you sum up your experience for GetHuman's Starbucks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vickie: There is a black racist lady. We waited ** min for our drink. My husband stood up ask her make sure she didnt forget our drinks. She said it coming. Then we waited about ** min didn't see our drink. All people came after us got drink and left. Then I have known that racist is the word for her and the cashier. I told my husband get our money back. I won't go there again. This is not how u serve your customers. U can't make business without them. Those people need to learn about customer service even those they racist.
GetHuman: Let's quantify your experience contacting Starbucks. On a scale of 1 to 5, how easy is it go get help on a Starbucks problem?
~Vickie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vickie: I'd give them a five out of five on communication.
GetHuman: And what about Starbucks's ability to quickly and effectively address your problem?
~Vickie: For that I would say three out of five.
GetHuman: And finally- any advice for other Starbucks customers?
~Vickie: Call them early in the day or late. Don't forget any personal or account information you might need for Starbucks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vickie taken from his Starbucks customer service problem that occurred on November 18th, 2017.

Starbucks

2.74 of 5 stars | 120 reviews

~Vickie's Starbucks Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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