State Farm: This is the second occasion I've had to use Get...
A State Farm customer review by GetHuman user ~After Hours Caller from November 26th, 2017
Background on ~After Hours Caller's case
GetHuman: ~After Hours Caller - can you tell our other State Farm customers when your case took place?
~After Hours Caller: Yes I can. It was afternoon, on November 24th.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~After Hours Caller a list of common State Farm problems)
~After Hours Caller: "File a Claim" was why I was trying to call.
~After Hours Caller's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~After Hours Caller: This is the second occasion I've had to use Get Human to find a number for State Farm Insurance that isn't the local agent. I appreciate Get Human very much, but the problem is all the State Farm rep *really* says is that the local agent will have to call me back. I'm used to customer service that can give straight answers themselves.
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
~After Hours Caller: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~After Hours Caller: I'd give them a three out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
~After Hours Caller: For that I would say two out of five.
GetHuman: And finally- any advice for other State Farm customers?
~After Hours Caller: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~After Hours Caller taken from his State Farm customer service problem that occurred on November 24th, 2017.