Steak and Shake: After waiting ** minutes for our order we decid...

A Steak and Shake customer review by GetHuman user ~owens from November 20th, 2017

Background on ~owens's case

GetHuman: ~owens - can you tell our other Steak and Shake customers when your case took place?
~owens: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
~owens: I used the 877-785-6745 number I found for on the GetHuman Steak and Shake customer phone number page I was on: Steak and Shake Customer Service Phone Number
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows ~owens a list of common Steak and Shake problems)
~owens: "Make a reservation" was why I was trying to call.

~owens's review of Steak and Shake customer service

GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~owens: After waiting ** minutes for our order we decided we were going to leave! The waitresses Kayla was excellent! She apologized for our wait, told us it was unacceptable and gave us credit on our ticket for our sides. We like to eat at steak and shake but this experience was awful, we had plans today that wet had to alter. :((
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
~owens: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~owens: I'd give them a two out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
~owens: For that I would say three out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
~owens: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~owens taken from his Steak and Shake customer service problem that occurred on November 15th, 2017.

Steak and Shake

2.08 of 5 stars | 124 reviews

~owens's Steak and Shake Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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