Steak and Shake: I have called in * orders this month and had to...
A Steak and Shake customer review by GetHuman user ~Hacked Off from November 27th, 2017
Background on ~Hacked Off's case
GetHuman: ~Hacked Off - can you tell our other Steak and Shake customers when your case took place?
~Hacked Off: Sure. It was evening, on November 24th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows ~Hacked Off a list of common Steak and Shake problems)
~Hacked Off: "Make a reservation" was why I was trying to call.
~Hacked Off's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hacked Off: I have called in * orders this month and had to wait ** minutes after I got to the restaurant for my order AND both times it was wrong!!!! The manager blew me off!!
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
~Hacked Off: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hacked Off: I'd give them a three out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
~Hacked Off: For that I would say two out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
~Hacked Off: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hacked Off taken from his Steak and Shake customer service problem that occurred on November 24th, 2017.