Steak and Shake: Did not wait on hold at all when i called.

A Steak and Shake customer review by GetHuman user ~Cheese fry lover from November 27th, 2017

Background on ~Cheese fry lover's case

GetHuman: ~Cheese fry lover - can you tell our other Steak and Shake customers when your case took place?
~Cheese fry lover: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
~Cheese fry lover: I used the 877-785-6745 number I found for on the GetHuman Steak and Shake customer phone number page I was on: Steak and Shake Customer Service Phone Number
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows ~Cheese fry lover a list of common Steak and Shake problems)
~Cheese fry lover: "Delivery problem" was why I was trying to call.

~Cheese fry lover's review of Steak and Shake customer service

GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cheese fry lover: Did not wait on hold at all when i called.
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
~Cheese fry lover: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cheese fry lover: I'd give them a four out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
~Cheese fry lover: For that I would say one out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
~Cheese fry lover: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cheese fry lover taken from his Steak and Shake customer service problem that occurred on November 25th, 2017.

Steak and Shake

2.08 of 5 stars | 124 reviews

~Cheese fry lover's Steak and Shake Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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