NASCAR.com: Excellent response in sorting out my problem. N...
A NASCAR.com customer review by GetHuman user ~David from November 28th, 2017
Background on ~David 's case
GetHuman: ~David - can you tell our other NASCAR.com customers when your case took place?
~David : Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to NASCAR.com, and if so, how?
GetHuman: And which of these common NASCAR.com customer issues best describes the reason you wanted to talk to them?
(Shows ~David a list of common NASCAR.com problems)
~David : "Cancel order" was why I was trying to call.
~David 's review of NASCAR.com customer service
GetHuman: So how would you sum up your experience for GetHuman's NASCAR.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David : Excellent response in sorting out my problem. NASCAR can be very proud of staff like Gail.
GetHuman: Let's quantify your experience contacting NASCAR.com. On a scale of 1 to 5, how easy is it go get help on a NASCAR.com problem?
~David : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David : I'd give them a three out of five on communication.
GetHuman: And what about NASCAR.com's ability to quickly and effectively address your problem?
~David : For that I would say five out of five.
GetHuman: And finally- any advice for other NASCAR.com customers?
~David : Call them early in the day or late. Don't forget any personal or account information you might need for NASCAR.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David taken from his NASCAR.com customer service problem that occurred on November 22nd, 2017.
NASCAR.com
5.00 of 5 stars | 13 reviews
~David 's NASCAR.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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