I got a straight talk phone in oct.**** I can p...
A Straight Talk customer review by GetHuman user ~helen austin from November 19th, 2017
Background on ~helen austin's case
GetHuman: ~helen austin - can you tell our other Straight Talk customers when your case took place?
~helen austin: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~helen austin a list of common Straight Talk problems)
~helen austin: "Make a purchase" was why I was trying to call.
~helen austin's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~helen austin: I got a straight talk phone in oct.**** I can people talking but they cant hear me I been talking to the company for a month they have promise to replace this phone for a month I have call over * time all the company do is tell me a lots of lies I hate I went with this co.they lie to much they treat there peoples like trapped*
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~helen austin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~helen austin: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~helen austin: For that I would say two out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~helen austin: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~helen austin taken from his Straight Talk customer service problem that occurred on November 14th, 2017.