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Straight Talk: Not only did I not get the pin number or receip...

A Straight Talk customer review by GetHuman user ~Janell Hale from November 23rd, 2017

Background on ~Janell Hale's case

GetHuman: ~Janell Hale - can you tell our other Straight Talk customers when your case took place?

~Janell Hale: Yes I can. It was evening, on November 17th.

GetHuman: Did you reach out to Straight Talk, and if so, how?

~Janell Hale: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number

GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?

(Shows ~Janell Hale a list of common Straight Talk problems)

~Janell Hale: "SIM Card Transfer" was why I was trying to call.

~Janell Hale's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.

~Janell Hale: Not only did I not get the pin number or receipt for a new card to transfer to my new phone, but I can't even talk to a person to get my problem taken care of.

GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?

~Janell Hale: I'd give them a two out of five for ease of finding your way to help.

GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?

~Janell Hale: I'd give them a five out of five on communication.

GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?

~Janell Hale: For that I would say one out of five.

GetHuman: And finally- any advice for other Straight Talk customers?

~Janell Hale: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.

GetHuman: Well there you have it. Some useful feedback and words from ~Janell Hale taken from his Straight Talk customer service problem that occurred on November 17th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

Straight Talk Reviews Straight Talk's Phone Number All Straight Talk contact info

~Janell Hale's Straight Talk Review

Difficulty of finding help

2 out of 5 stars

Quality of communication

5 out of 5 stars

Timeliness and professionalism

1 out of 5 stars

Overall customer service rating

3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Straight Talk, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Straight Talk in any way.

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