Straight Talk: I do not have access to another phone so my pro...
A Straight Talk customer review by GetHuman user ~Susan Haines from November 23rd, 2017
Background on ~Susan Haines's case
GetHuman: ~Susan Haines - can you tell our other Straight Talk customers when your case took place?
~Susan Haines: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan Haines a list of common Straight Talk problems)
~Susan Haines: "Technical support" was why I was trying to call.
~Susan Haines's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan Haines: I do not have access to another phone so my problem could not be resolved. Which is really not helpful to someone who is handicapped and lives alone.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Susan Haines: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan Haines: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Susan Haines: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Susan Haines: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan Haines taken from his Straight Talk customer service problem that occurred on November 22nd, 2017.