Straight Talk: first time in ages that I did not have to wait...
A Straight Talk customer review by GetHuman user ~Coach Ray from November 24th, 2017
Background on ~Coach Ray's case
GetHuman: ~Coach Ray - can you tell our other Straight Talk customers when your case took place?
~Coach Ray: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Coach Ray a list of common Straight Talk problems)
~Coach Ray: "Transfer Phone Number" was why I was trying to call.
~Coach Ray's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Coach Ray: first time in ages that I did not have to wait for the *nd ** minute interval (no supervision available,haha) in the last ** calls
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Coach Ray: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Coach Ray: I'd give them a five out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Coach Ray: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Coach Ray: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Coach Ray taken from his Straight Talk customer service problem that occurred on November 19th, 2017.